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BlueBot

Errors

account_held

403 Account held. BlueBot paused sending on this account, usually while it looks into reports of unwanted texts.

Open in Claude Open in ChatGPT .md
StatusCodeRetry?
403 Account heldaccount_heldAfter fixing it

What it means

BlueBot paused sending on this account, usually while it looks into reports of unwanted texts. Texts are accepted and wait. Write to support@usebluebot.com.

Common causes

  • People reported texts from this number as unwanted.
  • Something about the account needs a person at BlueBot to look at it.

What to do

BlueBot paused this account's sending. Write to support@usebluebot.com.

Can I retry it?

Only after you fix what the message names. Until then the same request gets the same answer.

What the answer looks like

Response403
{
  "error": {
    "code": "account_held",
    "message": "BlueBot paused sending on this account.",
    "hint": "BlueBot paused this account's sending. Write to support@usebluebot.com.",
    "doc_url": "https://usebluebot.com/docs/errors/account_held",
    "request_id": "req_1Hq2LxW9cVbN3mKpRtYs0a"
  }
}

Branch on code, which never changes. message and hint are written for people and may be reworded. Quote request_id when you write to support.

Related

  • Errors: the envelope and every code
  • Idempotency: retrying without sending twice
  • Limits: every cap and what happens when you reach it