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Intercom

Follow up by text from your own number when a conversation goes quiet.

What you can do

Recommended
Zapier
BlueBot’s Zapier app has a Send Text action and instant triggers for incoming texts and every change of state.
Zapier in the docs
API
Your own code calls BlueBot’s REST API and listens to its signed webhooks.
API in the docs

Recipes

Set one up as written, or change it to fit how you work. The docs have the same recipes step by step.

01With Zapier

Starts when

When a conversation is closed in Intercom

Start a Zap with Intercom’s trigger for a closed conversation.
Add a Filter by Zapier step so it goes on only when the customer has a phone number.
Add BlueBot’s Send Text action and map that phone to To.

The text it sends

Hi {{first_name}}, it’s Sam from Ledgerly. Just checking that your question from earlier got sorted. Reply here if not.

From your own number

02With the API

Starts when

A text comes in (BlueBot’s message.received webhook)

Send your follow-up texts from code with the Intercom conversation ID in metadata.
When message.received comes in, find the last text you sent that number with GET /v1/messages and read the conversation ID from its metadata.
Add the reply to that conversation as a note through Intercom’s API.

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