Terms of service

1. The agreement

These terms of service are an agreement between you and [Company name] LLC, a [State of formation] limited liability company (“BlueBot,” “we” or “us”). They cover the website at usebluebot.com, the dashboard, the BlueBot app for Mac, the API, webhooks, the MCP server, the integrations we publish for other services, and our support. Together we call these “the service.”

You accept these terms when you create an account or start a trial. If you use BlueBot for a business, you accept them for that business and confirm that you may do so, and “you” then means both you and the business. You must be at least 18 years old and able to enter a contract.

Three other documents go with these terms. The acceptable use policy is part of them. The refund policy says when we refund a charge. The privacy policy explains how we handle personal information. If one of them seems to conflict with these terms, these terms decide, except that the acceptable use policy’s rules about whom you may text and what you may send apply as written.

2. What BlueBot does

BlueBot turns the Messages app on your Mac into a way for you and your software to send and read texts from your own phone number. The BlueBot app for Mac sends the texts you ask for through Messages and copies the conversations you choose back to BlueBot, so the dashboard, the API and your webhooks can see them. The dashboard adds an inbox, contacts, templates, broadcasts, sequences, automations, AI features and tools for developers.

BlueBot doesn’t provide a phone number, a phone line or a messaging network. Every text goes out from the Apple Account and number signed in to Messages on your Mac, over Apple’s iMessage service or, for regular texts, through your iPhone and your carrier.

BlueBot is not for emergencies. Don’t use it to reach emergency services, and don’t rely on it for any message that someone’s health or safety depends on.

3. What you provide

To use BlueBot you need:

• A Mac running macOS Sonoma (macOS 14) or later that stays on, awake and connected to the internet.
• The Messages app on that Mac, signed in to your Apple Account with your phone number.
• An iPhone with Text Message Forwarding turned on for that Mac, if you want to send or receive regular texts. Without it, BlueBot can send only iMessages.
• The permissions the app asks for on your Mac. Our security page explains each one and why it’s needed.
• A phone number and a billing address in the United States.

Texts wait while your Mac is off, asleep or offline, and a text that is still waiting when its expiry passes (24 hours by default) expires without being sent. You’re responsible for your Mac, your iPhone, your internet connection, your carrier plan and any charges your carrier makes for the texts you send and receive.

4. Your Apple Account and your number

Your Apple Account, your phone number and your Mac are yours, and so is the responsibility for them. You must have the right to use them, and your use of BlueBot must follow Apple’s terms for your Apple Account and its services and your carrier’s terms for your number.

Apple decides how its services treat your account. Apple can limit or disable an Apple Account that sends messages people don’t want, and it doesn’t publish how many new people one account may text. BlueBot’s sending rules lower that risk but can’t remove it. We can’t prevent, reverse or appeal anything Apple or your carrier does to your account or your number, and we aren’t responsible for it.

BlueBot is not affiliated with, endorsed by or sponsored by Apple Inc. Apple, iMessage, iPhone, Mac and macOS are trademarks of Apple Inc., registered in the U.S. and other countries.

5. Sending and delivery

We work hard to send every text you ask for, but we can’t promise that a text will be sent, delivered or read, or when. Apple, your carrier, the recipient’s carrier and phone, your Mac and your internet connection are all outside our control.

BlueBot tells you what it knows about each text and doesn’t claim more. A text you send is in one of these states:

• Scheduled: waiting for the time you set. You can still change or cancel it.
• Queued: accepted and waiting for your Mac, or held by one of your sending rules or ours, such as quiet hours or a daily limit. The dashboard and the API say what it is waiting for.
• Sending: your Mac has taken it to send.
• Sent: Messages shows that it went, by iMessage or as a regular text.
• Delivered and read: Apple reported it delivered or read. Only iMessages report these, and a text shows as read only when the recipient shares read receipts.
• Failed: it didn’t go, with the reason we know.
• Unconfirmed: your Mac handed it to Messages but couldn’t tell whether it went.
• Expired: it was still waiting when its expiry passed.
• Canceled: it was canceled before it went, or the person had asked you to stop texting them.

BlueBot never sends an unconfirmed text again on its own, because the person might get it twice. You decide whether to mark it sent or send it again. When Messages shows that an iMessage failed and never went, BlueBot can try it once more as a regular text through your iPhone.

6. Your account

One account is one sign-in, one subscription, one Mac and one phone number. Give us an email address you read, keep your sign-in secure, and tell us at once at security@usebluebot.com if you think someone else has used your account or one of your API keys.

You’re responsible for everything done through your account: by you, by people you let use it, by your API keys, by the Mac you connected and by the apps and AI agents you connect to it.

7. Trial, subscription and billing

BlueBot has one plan, which costs $17.99 a month in US dollars. Sales tax and similar taxes are added where they’re owed. Stripe works them out from your billing address and shows them at checkout and on each invoice.

A new account starts with a 7-day free trial. We take a card when you start it, through Stripe’s checkout. If you cancel before the trial ends, you aren’t charged. If you don’t, the first monthly charge is made when the trial ends. We may refuse a second trial to someone who has already had one.

Your subscription renews automatically every month and charges the card on file until you cancel. By starting a trial, you authorize us, through Stripe, to make these recurring charges.

You can cancel at any time from the billing page in the dashboard, which opens Stripe’s customer portal. Canceling stops the next renewal. You keep BlueBot until the end of the month you’ve paid for, or the end of your trial, and you aren’t charged again. The refund policy says when we refund a charge.

If we change the price, we’ll email you at least 30 days before the new price applies to your subscription, so you can cancel first if you’d rather.

If a payment fails, Stripe tries again and emails you. If it can’t be collected, or your subscription ends, your plan lapses: the API answers with the error plan_lapsed (HTTP 402), your Mac sends nothing, and texts still waiting expire as usual. Nothing else is deleted until you delete your account, though the words of texts are still deleted after 30 days as always. Subscribing again picks up where you left off.

Stripe processes every payment, and its own terms apply to it. We never see or store your full card number.

8. The API, keys and limits

You can make up to 10 API keys. Each key is shown once, when you make it. Keep your keys secret: anyone who has one can act as you within what the key allows. If you think a key has leaked, revoke it from the dashboard. You’re responsible for what is done with a key until you revoke it.

Each key may make up to 120 requests a minute, and every text is held to the sending limits in the acceptable use policy. We may change limits to keep the service working for everyone. The current limits are in the docs.

The API is versioned. We try not to break integrations that work. When we must make a change that would, we’ll tell you by email and in the changelog before it takes effect, except where a security problem or the law makes that impossible.

Apps and AI agents you connect to BlueBot, such as Zapier, Make, n8n, Pipedream or an AI assistant connected through our MCP server, act as you with the access you give them. Their own terms apply to them, and we aren’t responsible for what they do.

Don’t try to get around a limit, including by using more than one account. Don’t try to reach another customer’s data, interfere with the service, or copy, scrape or reverse engineer it beyond what the law allows.

9. Acceptable use

The acceptable use policy is part of these terms, and breaking it is breaking these terms. In short: text only people who asked to hear from you, get and keep the consent the law requires, honor every request to stop, and send nothing illegal, harassing or deceptive.

You are the sender of every text that goes out through your account. That includes texts you type, texts your software sends through the API, texts that broadcasts, sequences, automations, Text Hooks and the website widget send, and replies that Autopilot writes. BlueBot doesn’t choose whom you text or what you say.

10. AI features

BlueBot has three AI features, which use Anthropic’s API: the integration assistant in the dashboard; Autopilot, which can reply to incoming texts from your instructions and FAQ; and the agent that answers our support inbox. The privacy policy says what each one sends to Anthropic.

AI can be wrong. Check the assistant’s instructions and code before you rely on them. When Autopilot suggests replies, you see each one before it goes. When you set it to reply on its own, its replies go out from your number without you seeing them first, and they are your texts like any other. Autopilot never replies to a person on your stop list. We may cap how much each account uses the AI features in a day.

Our support inbox is answered first by an AI agent, which hands a conversation to a person when it should and says it is an AI when asked. Requests about refunds, billing disputes, legal matters, abuse and security always go to a person.

11. Your content

“Your content” means what you and your software put into BlueBot and what your Mac copies to it: texts, files, contacts, templates, instructions, settings and the conversations you choose to copy. You keep every right you have in it.

You give us a non-exclusive, royalty-free license to host, copy, process, send and display your content only as needed to run the service for you, keep it secure, prevent abuse and follow the law. The license ends when the content is deleted. We don’t sell your content, use it for advertising or train AI models on it.

We keep the words of texts, files and AI conversations for 30 days and then delete them. We keep the facts of each text, such as who it was to or from, when it went and its state, for the life of your account. The privacy policy has the details. You can export your data from the account page in the dashboard at any time.

You’re responsible for your content and for having the right to send it. When you text people through BlueBot, we handle their numbers and the words of your conversations on your behalf and on your instructions. You’re responsible for having their consent and for telling them what the law requires you to tell them. [Lawyer: decide whether business customers need a data processing addendum.]

If you send us ideas or feedback, we may use them without owing you anything.

12. Other services

BlueBot works with services we don’t run: Apple’s Messages and iMessage, your carrier, Stripe, and the apps you connect, such as Zapier, Make, n8n, Pipedream, Slack and AI assistants. Each has its own terms, which you agree to with that company. We aren’t responsible for those services, for changes to them or for their outages.

13. Holds, suspension and ending

You can cancel your subscription at any time from the billing page, and delete your account from the account page. Deleting your account deletes everything in it within 30 days, as the privacy policy describes, and can’t be undone, so export your data first if you want it.

We may hold the sending on your account while we look into a possible breach of these terms or the acceptable use policy, a complaint, a security problem or a legal request. While your sending is held, the API still accepts your texts, but none of them is sent: each one waits in the queue with the hold reason account_held until we release the hold, and the dashboard says that BlueBot paused your sending and where to write to us. A person at BlueBot decides every hold; nothing holds or suspends an account automatically.

We may suspend or end your account if you seriously or repeatedly break these terms or the acceptable use policy, if you don’t pay, if the law requires it, or if your use puts the people you text, Apple, other customers or us at risk of harm or legal liability. We’ll tell you why, unless the law or someone’s safety prevents it. If we end your account because you broke these terms, we don’t refund the current month.

If we stop offering BlueBot, we’ll tell you at least 30 days ahead and refund any part of a month you paid for and couldn’t use.

Sections 11 and 14 through 21 continue after your account ends, and so does anything you owe us.

14. BlueBot’s software

We own BlueBot: its software, website, docs, name and logo. While your account is active, we give you a limited, non-exclusive, non-transferable license to install the BlueBot app on your Mac and to use the service under these terms. Code we publish under its own license, such as a software development kit, is covered by that license instead.

The Mac app updates itself. It downloads new versions signed by us and installs them without asking, because a Mac running an old version may stop working with the service. Don’t sell, rent or give other people access to BlueBot itself, and don’t remove our notices from it.

15. Disclaimers

The service is provided “as is” and “as available.” To the extent the law allows, we disclaim every warranty, express or implied, including warranties of merchantability, fitness for a particular purpose, title and non-infringement. We don’t promise that the service will be uninterrupted or free of errors, that any text will be sent, delivered or read, that Apple or your carrier won’t limit your account or number, or that the output of the AI features will be correct.

Nothing on our website, in our docs or from our support, human or AI, is legal advice. Ask your own lawyer what the law requires of the texts you send.

16. Limitation of liability

To the extent the law allows, BlueBot and its owners, employees and contractors won’t be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, data or goodwill, arising out of these terms or the service, even if we were told they were possible. Nor will we be liable for anything Apple or a carrier does to your Apple Account or number.

To the extent the law allows, our total liability for all claims arising out of these terms or the service is limited to the amount you paid us in the 12 months before the event that gave rise to the claim.

Some states don’t allow some of these limits. Where they don’t, the limits apply as far as those states’ laws allow.

17. Indemnity

You will defend and indemnify BlueBot and its owners, employees and contractors against every claim, demand, fine, penalty and damage, including statutory damages under the Telephone Consumer Protection Act and similar state laws, and reasonable lawyers’ fees, that arise from:

• texts sent through your account, including whom they went to, what they said and whether you had consent;
• your content;
• your breach of these terms or the acceptable use policy;
• your breaking a law or someone else’s rights; or
• your Apple Account, your phone number or your Mac.

We’ll tell you promptly about a claim, let you control its defense, and help at your expense. We may take part with a lawyer of our own at our own expense. You won’t settle a claim in a way that admits fault for us or binds us without our written consent.

18. Disputes and governing law

The laws of the State of [State of formation] and applicable federal law govern these terms, without regard to rules about conflicts of laws. Any lawsuit about these terms or the service must be brought in the state or federal courts located in [county], [State of formation], and you and we agree to those courts’ jurisdiction.

Before you file a claim, write to us at legal@usebluebot.com and give us 30 days to try to settle it. Most problems are faster to fix that way.

If you use BlueBot as a consumer, the laws of the state you live in may give you rights that these terms can’t take away. [Lawyer: decide whether to add an arbitration agreement and a class action waiver.]

19. United States only

BlueBot is offered only to people and businesses in the United States. You confirm that you aren’t in a country under a US embargo and aren’t named on a US government list of people we may not do business with.

20. Changes to these terms

We may change these terms. When a change matters, we’ll email you at least 30 days before it takes effect and change the date at the top of this page. If you don’t agree to the new terms, cancel before they take effect. If you keep using BlueBot after that, you accept them. A change that the law requires, or that only covers a new feature, may take effect sooner.

21. General

• These terms and the documents they name are the whole agreement between you and us about BlueBot.
• You may not transfer these terms to someone else without our written consent. We may transfer them to a company that takes over BlueBot, and we’ll tell you if we do.
• If a court finds part of these terms unenforceable, the rest still applies.
• If we don’t enforce a part of these terms, we haven’t given up the right to enforce it later.
• We aren’t responsible for failures caused by things outside our reasonable control, such as outages at Apple, carriers, internet providers or our own providers, natural disasters and acts of government.
• We send notices to the email address on your account. You send notices to legal@usebluebot.com.
• You and we are independent parties. These terms don’t give any right to anyone else, including the people you text.

22. Contact

[Company name] LLC
[Mailing address]
Legal: legal@usebluebot.com
Support: support@usebluebot.com